Storage Stanmore Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Stanmore provides removal, storage and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions:
Client means the person, firm or company who requests or purchases services from Storage Stanmore.
We, Us, Our means Storage Stanmore, the provider of removal and storage services.
Services means any removal, transport, packing, storage, loading, unloading, or related services provided by us.
Goods means the items that you entrust to us for removal, storage or handling.
Contract means the agreement between the Client and Storage Stanmore for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide household and commercial removal services, including packing, loading, transport, unloading and, where agreed, storage of goods at our facilities or third-party facilities arranged by us.
The exact scope of services, including dates, times, locations and estimated charges, will be confirmed in our written quotation or booking confirmation. Any services not expressly set out in the quotation or confirmation will be treated as additional services and may incur further charges.
3. Booking Process
All bookings are subject to acceptance by us. A booking will be considered provisional until we issue a written booking confirmation. We reserve the right to decline any booking at our discretion.
To provide an accurate quotation, we may request an inventory of goods, access details for collection and delivery locations, and information about special items such as large furniture, pianos, safes, or fragile and high-value goods. The Client must ensure this information is complete and accurate.
Our quotation is based on the information you provide. If, on the day of service, the volume of goods, access conditions or other circumstances differ materially from what was advised, we may adjust the price or, if necessary, decline to proceed with all or part of the services.
Quotations are valid for a limited period as stated on the quotation. If no validity period is stated, the quotation will remain valid for 30 days from the date of issue, subject to availability of resources and any changes in costs beyond our reasonable control.
4. Client Responsibilities
The Client agrees to:
Provide accurate and complete information for the quotation and booking, including property access, parking restrictions and any special requirements.
Arrange suitable parking and access at collection and delivery addresses, including any necessary permits or permissions from local authorities or property managers.
Ensure that all goods are prepared and packed suitably unless a packing service has been expressly included in the booking.
Be present or ensure that an authorised representative is present during collection and delivery to provide access, instructions and sign any relevant documentation.
Secure and remove any personal documents, cash, jewellery or other small valuables from goods prior to our arrival, unless we have specifically agreed in writing to handle such items.
5. Payments and Charges
Unless otherwise agreed in writing, a deposit may be required to secure a booking, with the balance payable before or on the day services are provided. We may refuse to commence services until cleared funds are received.
We accept payment by the methods stated in our quotation or booking confirmation. Time for payment shall be of the essence. If payment is not received when due, we reserve the right to withhold services, suspend ongoing services, or retain goods in our possession until payment is made in full.
Where storage services are provided, storage charges are normally payable in advance on a recurring basis, usually monthly. If storage charges remain unpaid, we may exercise a lien over the stored goods and, after giving reasonable notice, may sell or dispose of the goods to recover outstanding amounts and associated costs.
Additional charges may apply for:
Waiting time caused by delays outside our reasonable control, such as unprepared goods, unavailability of keys, or legal completion delays on property transactions.
Poor or restricted access that was not disclosed in advance and causes significant extra time or labour.
Additional goods, services or journeys not included in the original quotation.
Work required outside of standard working hours, where this was not included in the original quotation.
6. Cancellations and Amendments
The Client may cancel or amend a booking by giving us written notice. Any cancellation or amendment will take effect when we confirm receipt of your request.
We may apply cancellation charges depending on the amount of notice given before the scheduled service date:
If more than a specified notice period is given, typically at least 10 working days, no cancellation fee may be payable and any deposit may be refundable, subject to our discretion and any non-recoverable costs.
If shorter notice is given, we may charge a percentage of the quoted price to reflect the time and resources reserved for your booking.
If cancellation is made on the service date or we are unable to proceed because you are not ready, do not provide access, or materially change the scope of work without prior agreement, we may charge up to 100 percent of the quoted price.
If you wish to amend the date, time or scope of services, we will attempt to accommodate your request but cannot guarantee availability. Amendments may result in revised charges or additional fees, which will be agreed with you before we proceed.
7. Access, Parking and Property Conditions
The Client is responsible for ensuring safe and adequate access for our vehicles and staff at all relevant locations. This includes informing us of narrow roads, low bridges, height or weight restrictions, shared driveways and internal access issues such as tight staircases or restricted doorways.
Any parking charges, penalties, permits or associated costs incurred in the course of providing services will be chargeable to the Client where they arise from circumstances beyond our reasonable control or from inadequate prior arrangements.
We will use reasonable care when moving goods through your property, but the Client is responsible for protecting floors, walls and fixtures where special protection is required beyond what is normally provided by us. We do not accept responsibility for minor cosmetic damage to decor arising from the normal process of moving goods in restricted spaces, provided we act with reasonable skill and care.
8. Excluded Items and Waste Regulations
We do not carry, store or handle certain items, including but not limited to:
Illegal goods, stolen property or items obtained unlawfully.
Explosives, firearms, ammunition or weapons of any kind without our prior written consent and any required licences.
Flammable, corrosive, toxic, radioactive or otherwise hazardous materials, including fuel, gas cylinders, chemicals and certain paints or solvents.
Perishable goods, live animals, plants that require special conditions, or any items that may attract vermin or pests.
Waste, rubbish, construction debris or items designated as controlled waste under relevant regulations, unless we have specifically agreed a separate waste removal service.
The Client is responsible for ensuring that no prohibited or hazardous items are included with the goods. We may refuse to handle or transport any such items and may, where required by law or for safety reasons, arrange for their removal or disposal at the Client's cost.
All waste handling and disposal must comply with applicable UK waste and environmental regulations. Where we agree to remove waste or unwanted items, we will do so in accordance with our licences and legal obligations. Additional fees may apply for disposal, especially for bulky goods, electrical items or materials classified as special waste.
9. Storage Terms
Where goods are stored with us, either short-term or long-term, the following conditions apply in addition to these Terms:
You remain the owner of the goods at all times and are responsible for ensuring that storage of the goods does not breach any third-party rights or legal restrictions.
Storage charges are payable in advance and are due for the entire storage period or the agreed billing cycle. We may require a minimum storage period.
You must keep your contact details up to date so that we can communicate with you regarding your stored goods and invoices.
Access to stored goods is by appointment only and may be subject to handling or access fees. We may require proof of identity and signed authorisation before permitting access or release of goods.
If you fail to pay storage fees or do not respond to communications within a reasonable period, we may exercise our rights of lien and, after giving reasonable notice, may sell or dispose of some or all of the stored goods to recover outstanding charges, costs and reasonable administration fees.
10. Liability and Limitations
We will exercise reasonable skill and care in providing our services. However, our liability for loss or damage to goods or property is subject to the limitations set out in this section.
We are not liable for:
Loss or damage arising from incorrect information provided by the Client.
Loss or damage to items that were not adequately packed by the Client, unless we provided a packing service and the damage is due to our negligence.
Damage to fragile or high-value items such as glass, china, artwork, antiques, electronics or musical instruments where these were not specifically declared and appropriately packed or protected.
Loss of earnings, loss of profits, loss of opportunity, or any other indirect or consequential loss arising from delays, damage or failure to perform, except where such loss is directly caused by our negligence and is reasonably foreseeable.
Any loss or damage caused by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, strikes, acts of terrorism, or compliance with legal or regulatory obligations.
Our liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per item or per consignment, as stated in our quotation or insurance terms, unless you have agreed and paid for additional cover.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
11. Insurance
We may maintain insurance to cover certain risks associated with removal and storage services. Details of any cover included as standard, and any optional enhanced cover, will be provided upon request or as set out in your quotation.
It is your responsibility to ensure that the level of cover, whether provided by us or arranged independently by you, is sufficient for the value of your goods. We strongly recommend that you obtain separate insurance for high-value or particularly fragile items.
12. Complaints and Claims
If you wish to make a complaint or claim for loss or damage, you must notify us in writing as soon as reasonably possible. For apparent damage or loss, you should notify us on the day of service or within a short, reasonable period afterwards. For non-apparent damage or loss discovered later, you should notify us promptly upon discovery.
We may request supporting evidence, such as photographs, inventories, purchase receipts or repair estimates. You must provide reasonable cooperation to enable us to investigate any claim.
Failure to notify us within a reasonable timeframe may prejudice our ability to investigate and may affect the outcome of your claim.
13. Data Protection and Privacy
We will collect and process personal data about you in connection with the provision of our services, including contact details, service addresses, payment information and any other relevant details. We will handle this information in accordance with applicable UK data protection law.
Your information will be used for purposes including administration of your booking, provision of services, billing, and communication with you. We may share your data with trusted third parties where necessary to provide the services, such as subcontractors or storage facility operators, subject to appropriate safeguards.
14. Termination
We may terminate the Contract or suspend services immediately by giving you notice if:
You fail to make any payment when due and do not remedy the failure within a reasonable period after being requested to do so.
You materially breach these Terms and Conditions and do not rectify the breach within a reasonable period after notification.
Providing the services would, in our reasonable opinion, involve unacceptable risk to health, safety or property, or would require us to act unlawfully.
Termination does not affect any rights, obligations or liabilities that have accrued up to the date of termination, including our right to recover unpaid charges and costs.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that we reserve the right to bring proceedings in any other court of competent jurisdiction where necessary to protect our interests.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations where this does not materially disadvantage you.
These Terms and Conditions, together with any written quotation, booking confirmation and any other documents expressly incorporated, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or representations.
